Logo

Rolacase

Terms & Conditions
Terms & Conditions
In these terms and conditions, “we” “us” and “our” refers to Thomas Moloney Pty Ltd. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

Our Website Services
  • All prices are in American Dollars (USD). We endeavor to ensure that our pricing is accurate and current. Our prices are detailed within the individual product listings and we reserve the right to amend our prices at any time.


Receipt Of Incorrect Items
  • If you receive an incorrect item to the one ordered:
  • Email us at rolacaseusa@usesi.com within 48 hours of delivery, after this time we will not accept responsibility.
  • We will arrange collection of the goods to be returned and delivery of the correct item, at our cost.
  • For “in stock” items, we aim to deliver the replaced goods within normal delivery time frames.
  • For “out of stock” items we will refund 100% of the purchase price and part or all of the shipping costs.
  • All returned items must be returned in the original packing and care taken with re-packing to avoid damage during transit. Returned goods must be unused and in the original condition as shipped to you.


Receipt Of Damaged Products
  • We have a rigid quality control process and every product is thoroughly inspected before packaging and dispatch. Similarly, we use reputable couriers to ensure your goods arrive in perfect condition.
  • We encourage you to inspect your order for damages to packaging in the presence of the delivery courier prior to signing for receipt.
  • To arrange return of the damaged goods, ideally you should take a photograph of the damaged item immediately and notify us at rolacaseusa@usesi.com within 48 hours of delivery. After this time period we will not accept responsibility.
  • Details to be included in your email are:
  • Your name, delivery address and telephone number.
  • Original date of purchase and order number.
  • A photograph of the damaged/faulty item
  • Date of delivery, courier driver's details, if available
  • You will be emailed a returns form for completion once your return has been approved.
  • We will arrange for the item to be collected and a replacement delivered to you at our cost. If a replacement item is not available we will refund you 100% of the purchase price.
  • All items must be returned in the original packing and care taken with re-packing to avoid further damage during transit. Returned goods must be unused and in the original condition shipped to you.
  • Refunds will be processed on receipt of the retuned items and we will endeavour to process your refund within 7 business days.
  • You will be notified by email to confirm we have processed your refund.

Late Delivery/Order Does Not Arrive
  • We encourage you keep track of your order. Where available, we will provide you with a tracking/consignment number and courier company details so you can track your parcel at all times.
  • It is your responsibility to advise us within 7 working days from notification of despatch that you have not received your order. Once we are advised an order has not been received, we will make enquires to determine its location. A late delivery does not constitute a breach of your agreement with us and will not entitle you to cancel your order. Any delivery date quoted is an estimate only and we will not be liable for any loss or damage as a result of a late delivery of your order.

Product Descriptions
  • We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
  • Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.

Product Orders
  • We endeavor to ensure that our product listings are current however we give no undertaking as to the availability of any product advertised on our website.
  • All prices are in American Dollars (USD) and are inclusive of GST for American customers. We currently do not ship overseas Our prices are detailed within the individual product listings and we reserve the right to amend our prices at any time.
  • Packaging and postage may be an additional charge, this may be calculated at time of purchase in accordance with our shipping policy. All orders under $250.00 will incur a fee.
  • When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
  • We undertake to accept or reject your order immediately after placing such.We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that information provided to us appears to be incorrect or payment method has been declined. You will be advised if an item is out of stock.
  • Once you have submitted an order, you may not cancel that order even if our acceptance or rejection of your offer is still pending.
  • All risk of loss or damage to the goods passes to you when we despatch the goods.

Order Cancellation Due To Error
  • Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.

Product Returns
  • Once order is place goods cannot be returned.

Site Access
  • When you visit our website, we give you a limited licence to access and use our information for personal use.
  • You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
  • Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
  • The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metataging or mirroring of our website.

Hyperlinks
  • This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
  • Linking our website is not permitted. We reserve the right to serve you with notice if we become aware of such linking.

Intellectual Property Rights
  • The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
  • All trademarks, brands and logos generally identified either with the symbols TM which are used on this website are owned by us. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.


Disclaimers
  • Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
  • To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
  • We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

Indemnity
  • By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

Privacy
  • We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.